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Terms & Conditions for Primrose Cottage, Keswick, Cumbria

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Welcome to Primrose Cottage and thank you for considering booking with us. When you make this booking you are entering an agreement with us. Please read the terms and conditions of booking below.
The quoted price includes electricity and gas, central heating, linen and cleaning. A bath towel and a hand towel and a flannel is provided for each guest.
We are happy for you to bring your dog, as long as this is agreed at the time of booking. There is no extra charge for bringing your dog, however your dog must never be left in the cottage or the garden unattended, and under no circumstances should your dog be allowed on any of the furniture.
We accept payment by cheque and by bank transfer. We ask for a deposit of £100 per week with the balance paid at least six weeks before the start of the holiday. If booking close to your stay then payments must be made by bank transfer.
Our parking space is designed for vehicles up to 4.8m/15'9" long. If your vehicle is left overhanging the curbstones and thus protruding into the rear lane it may cause a safety hazard and it is possible that you may be prosecuted. Please note that it is necessary to reverse into the space from the rear lane. You may park on Greta Street if you have either a larger vehicle, you have more than one vehicle, or if you prefer not to reverse park.
If you have to cancel your holiday we will do our very best to re-let the cottage for the same period for the same price, or if that is not possible, for the best price we can achieve. If the cottage is re-let for the same price then all monies will be refunded.

If you cancel more than 6 weeks before the start of your holiday:

     if we cannot re-let that period then your deposit will not be refunded. If we can re-let that period but for less than your booking then your refund will be reduced by the difference. If you paid the full balance early then we will refund all but the deposit as a minimum, and hopefully we will be able to refund that too.

If you cancel within 6 weeks of the start of your holiday:

     the full balance remains due, unless and until we re-let the cottage. If we re-let the cottage for a lower price then you will remain liable for the difference. If you have already paid the full balance and we can re-let the cottage then you will receive a refund which will be limited to the amount we receive from the new booking (or bookings).

Whilst we will endeavour to re-let the booking this may not be successful and you may wish to take out insurance to cover this eventuality.

                                          Arrival & Departure:      
The cottage will be available from 3 p.m. on the day of arrival to 10 a.m. on the day of departure. You are asked to leave the cottage clean and tidy, as we intend you to find it. This includes all the equipment and utensils that have been provided to make your stay pleasurable. While you will not necessarily be charged for minor items you should be aware that you will be liable for the costs of any breakages or damage.
                                          If things go wrong:      
When you pay the full balance for your holiday you will be provided with contact details for the local team who look after the cottage for us. If you encounter any problems during your stay please do not hesitate to contact our local team by phone or text in the first instance, or if that isn't possible then contact us by phone or text or email. We will do our best to resolve any issues promptly and we will ensure that you are informed of progress. To that end we ask for a mobile number which can be used to contact you when you are at the cottage. For any other complaints please contact us directly (but please donít leave an answerphone message on our home number in case we are on holiday ourselves Ė email is by far the best method to use). We will endeavour to acknowledge your complaint within 3 working days and we will endeavour to resolve your complaint within two weeks. If this is not possible then you will be regularly kept up to date with progress until your complaint is resolved.
                                          The small print:      
We regret that we are unable to accept liability to any member of the holiday party for any personal injury or sickness, loss or damage to property, including vehicles, however sustained or caused, nor for the loss or theft of property and/or money. If for any reason beyond our control the cottage is rendered unsuitable for letting on the date booked all monies paid by you will be returned in full, but there shall be no further claim against us.
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